Interview Techniques That Help You Hire the Right People

In a fast-moving industry like hospitality and tourism, interviews are more than just a box to tick. They’re your chance to uncover potential, assess fit, and build a team that delivers great service day in, day out. Whether you're hiring for a hotel, restaurant, bar, or visitor attraction, sharpening your interview technique can help you find candidates who thrive in dynamic, customer-facing environments.

Here’s how to get it right.

1. Prepare with Purpose

Before the interview, revisit the job description and define what success looks like in the role. Are you looking for someone who can stay calm under pressure? Someone who brings warmth to guest interactions? Build your questions around the real demands of the role - not just generic qualifications.

2. Ask Open, Behaviour-Based Questions

Instead of “Are you good with customers?”, try “Tell me about a time you turned a difficult guest experience into a positive one.” These kinds of questions reveal how candidates think, act, and solve problems - especially in high-pressure hospitality settings.

3. Create a Comfortable Environment

Interviews shouldn’t feel like interrogations. A relaxed, respectful tone helps candidates open up and show their true selves. That’s especially important when hiring young people or those new to the sector.

4. Look Beyond Experience

Hospitality is full of fast learners and natural communicators. Don’t dismiss candidates just because they haven’t worked in your exact setting. Instead, look for transferable skills, attitude, and a willingness to grow - especially if you offer training or onboarding support.

5. Follow Up with Purpose

After the interview, take time to reflect on what you learned. Compare notes with colleagues, revisit your criteria, and consider how each candidate might fit into your team culture. A thoughtful follow-up process helps avoid snap decisions and builds a stronger, more inclusive workforce.

Final Thought

Great interviews don’t just fill vacancies; they shape the future of your business. By asking the right questions, creating a welcoming space, and staying open to potential, you’ll find candidates who bring energy, empathy, and excellence to every shift. And if you need support with recruitment, training, or interview prep, Talent Hub is here to help.