Background
Francesca, a passionate and determined jobseeker from Greater Manchester, was eager to restart her career in hospitality after a period of unemployment. With strong people skills and a love for customer service, she knew the sector was the right fit, but finding the right opportunity felt overwhelming. That’s where Talent Hub stepped in, offering personalised support to help Francesca build confidence, gain new skills, and secure a role that matched her ambitions.
Listen to Francesca's story in her owns words and then continue reading how Talent hub set about helping her career goals come true.
The Challenge
Despite her enthusiasm, Francesca faced several barriers: limited recent experience, uncertainty about where to apply, and a lack of confidence in interviews. Like many candidates returning to work, she needed more than just job listings; she needed guidance, encouragement, and a clear path into the hospitality sector. Talent Hub recognised these challenges and tailored its support to meet her needs.
The Approach
To help Francesca re-enter the workforce and thrive in hospitality, Talent Hub delivered a four-step support plan, which was practical, personal, and built around her goals.
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Provided one-to-one career guidance & support
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Matched francesca with sector relevant roles
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Supported her with interview preparation
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Connected her to funded training opportunities
One-to-one career guidance
Francesca’s journey began with a dedicated advisor who took time to understand her background, strengths, and aspirations. Through regular check-ins and tailored advice, she gained clarity on her career direction and rebuilt her confidence.
Why it matters for candidates: Personalised guidance helps candidates feel seen, supported, and capable, especially when navigating a career change or returning to work after time away.
Sector Relevant Roles
Rather than sending Francesca generic job listings, Talent Hub matched her with roles that aligned with her interests and skillset, including a front-of-house position at a busy city-centre venue.
Why it matters for candidates: Targeted role matching reduces frustration and boosts motivation, helping candidates focus on opportunities where they’re most likely to succeed.
Interview Preparation
Francesca received practical interview coaching, including mock questions, feedback, and tips on how to showcase her strengths. This helped her walk into interviews feeling prepared and self-assured.
Why it matters for candidates: Interview anxiety is common, particularly for those re-entering the workforce. Support here can be the difference between a missed opportunity and a successful hire.
Funded Training Opportunities
To strengthen her CV and boost her confidence, Francesca enrolled in a short customer service course funded through Talent Hub. This gave her a competitive edge and helped her hit the ground running in her new role.
Why it matters for candidates: Training unlocks potential. For candidates with gaps in experience, it’s a powerful way to build skills, demonstrate commitment, and stand out to employers.
The Outcome
With support from Talent Hub, Francesca secured a front-of-house role at a busy hospitality venue in Manchester, quickly proving her potential. After gaining experience and completing funded training, she progressed into a sales manager role, where she now leads with confidence and supports others starting their own journeys. Her story shows how personalised support and sector-specific guidance can unlock long-term career growth for candidates ready to take the next step.
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